CALL CENTER TRAINING IN CHENNAI

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Call Center Training in Chennai


A complete training module to develop English communication skills for anyone who wants to enter the international call centre industry. In order to speak with customers across the globe, and answer queries satisfactorily. Call centre agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly. This module provides an easy-to-follow, step - by - step programme in building English-speaking skills, Accent, personality and Interview skills.

Call Centre Training Syllabus:


Introduction to Call Centre industry

  • Types of Call Centre
  • Functioning of a Call Centre
  • Scope of the Call Centre Industry

Accent Skills

  • SPEAKING
  • LISTENING
  • PRONUNCIATION
  • VOCABULARY
  • NON-VERBAL COMMUNICATION

SOFT SKILLS

  • COMMUNICATION SKILLS
  • CALL HANDLING SKILLS
  • CORPORATE CULTURE
  • ACHIEVING EXCELLENT CUSTOMER SERVICE
  • SELLING SKILLS
  • TIME MANAGEMENT
  • STRESS MANAGEMENT

Course Duration:  2  to  3 Month, 2 hpd

Contact:  +91  9080334727

Mail:  info@velgrotechnologies.com

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