Salesforce CRM Training in Chennai

Training in Chennai offers best Salesforce CRM Training in Chennai with most experienced professionals. We aware of industry needs and we are offering Salesforce CRM Training in Chennai in more practical way. Our team of Salesforce CRM trainers offers Salesforce CRM in Classroom training, Salesforce CRM Online Training and Salesforce CRM Corporate Training services. We framed our syllabus to match with the real world requirements for both beginner level to advanced level. Our training will be handled in either weekday or weekend’s program depends on participant’s requirement.

We are the best Training Institute offers certification oriented Salesforce CRM Training in Chennai. Our Salesforce CRM Training Course Fees is very moderate compared to others.

Introduction to CRM

• What is Customer Relationship Management?
• Impact of IT and Globalization on CRM
• Evolution of CRM and Classifications
• The Value Pyramid
• Customer Interaction Cycle
• Customer Profiling and Total Customer Experience
• Goals of a CRM Strategy and Obstacles
• CRM Solutions Map
• Customer Centric Enterprise (CCE)
• Discussing People, Processes and Technology
• CRM in Various Industries
• Misconceptions about CRM

Managing Processes in CRM

• Different Processes and Information Flow
• Customer Lifecycle Management (CLM)
• Customer Lifetime Value (CLV)
• Contact Management
• Activity Management
• Issue Management
• Workflow Management
• Sales Force Automation (SFA)
• Opportunity Management
• Marketing Automation
• Collaboration Processes
• Enterprise Portals and Dashboards

Analytics in CRM

• An Introduction to Analytics
• Pattern Based Strategy
• Analytics Techniques and Methods
• CRM Intelligence Management Cycle
• CRM Data Warehouse
• Customer Centric Data Mining
• Measuring Profitability

CRM Tools

• Classifications of CRM Tools
• Microsoft Dynamics CRM 3.0
• Sugar CRM
• VtigerCRM 5
• Open CRX
• Compiere ERP and CRM
• Salesforce CRM
• Zoho CRM
• BATOI CRM

Implementing CRM in an Enterprise

• Defining the CRM Vision
• Assessing CRM Readiness
• Factors Affecting CRM Implementation
• CRM Implementation Challenges
• Phases of CRM Implementation
• Upgrades and Change Management
• CRM Implementation Pitfalls
• CRM Performance Measurement

CRM Case Studies

• CRM in Different Industries and Sectors
• Customer Relationship Management (CRM) in Banking
• CRM Solution for a Farm Equipment Manufacturer
• Customer Relationship Management at Farm Credit Services of Mid-America
• Developing E-Government Integrated Infrastructures: A Case Study
• A Case Study of Emergent and Intentional Organizational Change

Course Duration:  2  to  3 Month, 2 hpd

Contact:  +91  9080334727

Mail:  info@velgrotechnologies.com